Which Tech Companies have the Best Customer Service in 2020

Customer service is a major part of any company. It can make or break small businesses and is the difference between successful cooperation and a failed one. And in our increasingly digital world it all too easy for people to exchange stories and information about their customer service experiences. This means companies can no longer coast on by. They are under the public eye. So in this new digital frontier, what companies have the best customer service? We are going to look at the companies that top the charts in this category.

Just Eat

A lot of people would first think of big companies such as Amazon or YouTube. But we are starting off looking at the food delivery company. Just Eat has become one of the most beloved and used food delivery apps in the world. And part of this is due to their fantastic customer service method. They seem to have adopted a ‘Customer First’ attitude towards complaints. They will often refund customers without question and THEN look into the claims, rather than forcing customers to sit around waiting for a refund after an investigation. They also have a fantastic automated set up to handle customer requests and make sure the service is functioning as intended. In this world where the food delivery industry is booming, Just Eat is fortifying their place amongst the top companies.

Fully Verified

As a small business owner myself, I often have to deal with a lot of customer data and KYC systems. KYC, or Know Your Customer, is a method of entering and gathering customer information to store and utilise. It can be a tricky system to use and I decided to outsource the whole method. I had to move between a few different companies due to poor customer service until I found the one for me. My go to KYC service for now is Fully-Verified.com. Their customer service is beyond compare. They are able to helpfully set up the KYC service to your exact specifications and they offer comprehensive and helpful support almost all hours of the day. For small businesses or growing businesses, this company is the one to turn to if you want peak customer service.

Sony

Sony has stepped its customer service up a notch this year. Not always being known for having the best customer service, the tech giant and creators of the Playstation, have realised they need to change. And they did just that. Firstly they have been giving more back to their gaming community by improving the support methods available to them and providing more free goodies to their loyal fanbase. For those using their more general products, Sony has expanded its customer service hours and staff available to make sure everyone that needs support gets it. Many people have already praised Sony for this incredible turnaround and the company plans to keep up the momentum into 2021

Uber

Following a lot of public criticism, scandal and major issues with license issues, Uber had to claw its way back into public favour. And they have tried to make 2020 the year they bring it all back. They started off by improving the customer safety features available during a ride. Customers now have more control over their rides and greater tracking potential. This also works both ways towards the drivers too. They now have more control over what jobs they take and greater safety features for themself.  On top of all this, Uber has improved their general customer service facilities. They are investing more money into creating a stronger customer service team that are available to customers at all hours of the day.

Space Exploration: What would a Mars Colony Look Like?

It is well known that NASA is planning to land a robot on Mars in August later this year, with the goal of gathering data and looking for microbial life. In a sense, however, it’s the main target is to increase our preparedness for an eventual human martian colony, although it is unclear when we will be able to do this. This is because many things need to be addressed before any humans touch ground on the planet, such as food, water, transportation and housing/protection. We do have some idea of what a potential colony may look like, however, as NASA has given us small chunks of info over the years.

The Obstacles

There are many challenges that are currently preventing us from establishing a base on the Red Planet, and getting past them could prove extremely difficult or impossible. The main ones, but certainly not the only ones, are:

– the massive distance from Earth
– the inhospitable temperatures
– the dust storms
– the unbreathable atmosphere
– the increased exposure to radiation

Consequently, humans who make it will need extremely advanced technology in order to survive. For instance, habitats will need to be heavily sealed and pressurized, as well as being able to shield effectively against radiation. They will need to have heating and be heavily insulated, and self-sufficient in regards to water and power. They will also need to be well built using local resources as much as possible. This is known as ISRU, or In-Situ Resource Utilization. However, a lot of the furniture and equipment would also need to come from home, so I wouldn’t be too shocked if they use home-use items like theo-theo chairs.

The Habitat

NASA actually ran a public competition to find the best form of housing for a martian colony. It was called the MakerBot Mars Challenge, and entrants were given access to a 3D printer in Brooklyn for the purpose of the competition.

There were two winners. The first was the Mars Pyramid, which was based on the famous Pyramid of Giza, located in Egypt. The logic was that the Pyramid of Giza had lasted thousands of years, largely due to its shape that it allows it to withstand the harshest elements. For the Mars Pyramid, its sides would be made up of solar panels to collect energy with an additional generator inside for backup. Food would be grown at the top of the structure using a sustainable aquaponics system.

The other winner was the Mars Acropolis, a very futuristic design that utilizes stainless steel aluminum and carbon fiber to ensure the main structure is as stable as possible. Additionally, the outer protective wall would be comprised of Martian soil, concrete, and steel. The interior would be comprised of three levels, with a decompression chamber on the ground floor, living quarters on the second floor, and the nerve centre on the third, which would be used for water and observation.

It may be a while before we say anything comes to fruition, but it is very possible that one of these structures could be used on Mars!