How One Programmer Busted an Online Fraud Scam

A programmer at an HP branch in London exposed a huge online scam that conned people of their hard-earned money to the sum total of $67,000. Before we start, it is important you are aware of ways to secure your money from scams. A good online service, like plutuspocket.com is a great start.

The Scam

Vince Barratt was scrolling through his Facebook one night when he came across something that caught his eye. A great aunt called Mariah had shared a post stating that after hearing rave reviews from her neighbor, she started to use an online personal training service. However, the one she found presented more harm than good. She stumbled across a Facebook page called SIMON SHREDS. It had a number of supposed good reviews so Mariah messaged them. Within seconds, someone replied offering a discounted first session at only $20. Mariah agreed, paying through PayPal and that afternoon went on a Skype call with “Simon”. She enjoyed it; “Simon” was in good shape and he gave a lot of useful information.

He proceeded to perform a high-intensity interval training workout, which he encouraged Mariah to do with him. Mariah enjoyed the session so much, she paid for 10 more, spending a total of $250 so that she would stay motivated. However, at their next scheduled workout date, she couldn’t get into contact with “Simon”. She rang over and over again but got nothing in response. So she went back to the Facebook page but it was no longer there. Simon had vanished. Vince read all of this and his blood boiled. Fortunately, for the previous ten years, Vince had worked at HP as a software programmer.

He knew how to get around computers and so he messaged Mariah asking for any possible information she could give him on “Simon” including his accent, phrases he used, and topics they discussed on their Skype call. Next, Vince traced Simon’s IP address to see where he was. But unfortunately, he had taken steps to hide this from the public. So Vince put out a post to see if any other people had been the victim of something similar. The post went viral and Vince received a number of responses from people all over the world. It seems SIMON SHREDS had been disappearing and reappearing all over the place under a number of different names but the description of the supposed personal trainer always remained the same, as did the setup. Pay and receive the first session, pay for more, and then never see the trainer or your money again.  One woman even paid $800. Her husband was furious when he found out. A man informed Vince that he was given a different account to send the money to. This one was located in Dallas.

What He Did

Vince traced the account number and contacted the branch, requesting information on the account owner.  They were revealed to be Mr. Joel Cornish, a trainer at a gym just ten minutes away from the branch. Vince alerted the authorities with proof of the man’s actions but they refused to listen, saying the evidence wasn’t strong enough. So Vince decided he would receive a training session of his own. He found a page believed to be Simon Shreds and paid for a training session. He sent a live stream to the Dallas police department and then told “Simon” he knew who he was and what he had been doing. Mr. Cornish told him no one would ever believe him, inadvertently confessing to the fraudulent crimes. He was arrested two days later. Vince single-handedly busted an online fraud program. Mr. Cornish was given 3 years in prison and fined a total of $80,000.

Which Tech Companies have the Best Customer Service in 2020

Customer service is a major part of any company. It can make or break small businesses and is the difference between successful cooperation and a failed one. And in our increasingly digital world it all too easy for people to exchange stories and information about their customer service experiences. This means companies can no longer coast on by. They are under the public eye. So in this new digital frontier, what companies have the best customer service? We are going to look at the companies that top the charts in this category.

Just Eat

A lot of people would first think of big companies such as Amazon or YouTube. But we are starting off looking at the food delivery company. Just Eat has become one of the most beloved and used food delivery apps in the world. And part of this is due to their fantastic customer service method. They seem to have adopted a ‘Customer First’ attitude towards complaints. They will often refund customers without question and THEN look into the claims, rather than forcing customers to sit around waiting for a refund after an investigation. They also have a fantastic automated set up to handle customer requests and make sure the service is functioning as intended. In this world where the food delivery industry is booming, Just Eat is fortifying their place amongst the top companies.

Fully Verified

As a small business owner myself, I often have to deal with a lot of customer data and KYC systems. KYC, or Know Your Customer, is a method of entering and gathering customer information to store and utilise. It can be a tricky system to use and I decided to outsource the whole method. I had to move between a few different companies due to poor customer service until I found the one for me. My go to KYC service for now is Fully-Verified.com. Their customer service is beyond compare. They are able to helpfully set up the KYC service to your exact specifications and they offer comprehensive and helpful support almost all hours of the day. For small businesses or growing businesses, this company is the one to turn to if you want peak customer service.

Sony

Sony has stepped its customer service up a notch this year. Not always being known for having the best customer service, the tech giant and creators of the Playstation, have realised they need to change. And they did just that. Firstly they have been giving more back to their gaming community by improving the support methods available to them and providing more free goodies to their loyal fanbase. For those using their more general products, Sony has expanded its customer service hours and staff available to make sure everyone that needs support gets it. Many people have already praised Sony for this incredible turnaround and the company plans to keep up the momentum into 2021

Uber

Following a lot of public criticism, scandal and major issues with license issues, Uber had to claw its way back into public favour. And they have tried to make 2020 the year they bring it all back. They started off by improving the customer safety features available during a ride. Customers now have more control over their rides and greater tracking potential. This also works both ways towards the drivers too. They now have more control over what jobs they take and greater safety features for themself.  On top of all this, Uber has improved their general customer service facilities. They are investing more money into creating a stronger customer service team that are available to customers at all hours of the day.

1 2 3 6