How To Move your Company Into the Digital Age with Ease

As the influence of technology only grows more prominent you may find that your company is in need of an upgrade, it is no surprise that the world we live in today relies heavily upon technology, this reliance has meant that many companies have had to make significant upgrades to how they work in order to be able to stay relevant. Social media and the internet have played a huge part in this also with many businesses being run purely on an online format.

 

Software Upgrades

One of the first things you should consider in order to bring your company into the digital age would be to update the software you use, most businesses rely upon online storage and using the internet as a setting for doing business. If you find that you are still using outdated software you run the risk of portraying yourself as a dated company, with so many new software features it would be stupid to not take advantage of what is available to you. These new programs are very useful and can even help reduce menial tasks such as admin and emails by moving onto an automated system, if you are in the market for new company software then I would urge you to research what is available and find the best one for your business needs.

 

Hire a Specialist

With such a large variety of new technology and programs it can be easy to become overwhelmed when it comes to choosing your new upgrades, this is where hiring an IT specialist comes in. If you find that your business is not the most technologically savvy then it may be time to call in the experts, it is likely that if you are unsure of what changes your company requires you should be calling in someone who knows about the industry. There are many services available including managed service providers which specialize in providing IT assistance, many people ask what do managed service providers do? and the answer is simple. They are there to help with any technological needs you may have and to provide helpful advice in the event of something going wrong, hiring a service like this is a great idea for anyone who is looking to bring their company into the digital age.

 

Social Media

It is no secret that social media has a strong influence over the world we are living in, this also applies to your business and you may be surprised to learn that social media can help you in many different ways. Firstly social media is one of the most effective marketing platforms currently used, advertising on social media allows you to easily reach a large volume of people just by releasing a few simple posts. The great thing about social media is that most of the platforms do not charge for creating a profile, meaning that you are basically being given a free to use the platform to do some amazing advertising for your business.

 

Team Training

When it comes to moving your company into the digital age you must not forget about your staff, if you are going to make upgrades and change how you run your business you should ensure that your employees are kept in the loop. At the end of the day, your staff needs to know how to work any new systems or technology that you buy in order for them to work effectively. You should take time to go through any new processes that you are implementing into your company to avoid negatively impacting your business.

 

Tech Upgrades

As well as making upgrades to the software that you use, you should also think about upgrading the technology that you use the software on. As more and more new services are being developed you may find that your older devices cannot handle the strain, this is not great for business and is a big waste of time if your staff is sat around waiting for their computer to work. Some retailers offer package deals for that buying in bulk so you should be able to get a reasonable price on any technology upgrades you wish to make.

Which Tech Companies have the Best Customer Service in 2020

Customer service is a major part of any company. It can make or break small businesses and is the difference between successful cooperation and a failed one. And in our increasingly digital world it all too easy for people to exchange stories and information about their customer service experiences. This means companies can no longer coast on by. They are under the public eye. So in this new digital frontier, what companies have the best customer service? We are going to look at the companies that top the charts in this category.

Just Eat

A lot of people would first think of big companies such as Amazon or YouTube. But we are starting off looking at the food delivery company. Just Eat has become one of the most beloved and used food delivery apps in the world. And part of this is due to their fantastic customer service method. They seem to have adopted a ‘Customer First’ attitude towards complaints. They will often refund customers without question and THEN look into the claims, rather than forcing customers to sit around waiting for a refund after an investigation. They also have a fantastic automated set up to handle customer requests and make sure the service is functioning as intended. In this world where the food delivery industry is booming, Just Eat is fortifying their place amongst the top companies.

Fully Verified

As a small business owner myself, I often have to deal with a lot of customer data and KYC systems. KYC, or Know Your Customer, is a method of entering and gathering customer information to store and utilise. It can be a tricky system to use and I decided to outsource the whole method. I had to move between a few different companies due to poor customer service until I found the one for me. My go to KYC service for now is Fully-Verified.com. Their customer service is beyond compare. They are able to helpfully set up the KYC service to your exact specifications and they offer comprehensive and helpful support almost all hours of the day. For small businesses or growing businesses, this company is the one to turn to if you want peak customer service.

Sony

Sony has stepped its customer service up a notch this year. Not always being known for having the best customer service, the tech giant and creators of the Playstation, have realised they need to change. And they did just that. Firstly they have been giving more back to their gaming community by improving the support methods available to them and providing more free goodies to their loyal fanbase. For those using their more general products, Sony has expanded its customer service hours and staff available to make sure everyone that needs support gets it. Many people have already praised Sony for this incredible turnaround and the company plans to keep up the momentum into 2021

Uber

Following a lot of public criticism, scandal and major issues with license issues, Uber had to claw its way back into public favour. And they have tried to make 2020 the year they bring it all back. They started off by improving the customer safety features available during a ride. Customers now have more control over their rides and greater tracking potential. This also works both ways towards the drivers too. They now have more control over what jobs they take and greater safety features for themself.  On top of all this, Uber has improved their general customer service facilities. They are investing more money into creating a stronger customer service team that are available to customers at all hours of the day.