Customer service is a major part of any company. It can make or break small businesses and is the difference between successful cooperation and a failed one. And in our increasingly digital world it all too easy for people to exchange stories and information about their customer service experiences. This means companies can no longer coast on by. They are under the public eye. So in this new digital frontier, what companies have the best customer service? We are going to look at the companies that top the charts in this category.
A lot of people would first think of big companies such as Amazon or YouTube. But we are starting off looking at the food delivery company. Just Eat has become one of the most beloved and used food delivery apps in the world. And part of this is due to their fantastic customer service method. They seem to have adopted a ‘Customer First’ attitude towards complaints. They will often refund customers without question and THEN look into the claims, rather than forcing customers to sit around waiting for a refund after an investigation. They also have a fantastic automated set up to handle customer requests and make sure the service is functioning as intended. In this world where the food delivery industry is booming, Just Eat is fortifying their place amongst the top companies.
As a small business owner myself, I often have to deal with a lot of customer data and KYC systems. KYC, or Know Your Customer, is a method of entering and gathering customer information to store and utilise. It can be a tricky system to use and I decided to outsource the whole method. I had to move between a few different companies due to poor customer service until I found the one for me. My go to KYC service for now is Fully-Verified.com. Their customer service is beyond compare. They are able to helpfully set up the KYC service to your exact specifications and they offer comprehensive and helpful support almost all hours of the day. For small businesses or growing businesses, this company is the one to turn to if you want peak customer service.
Sony has stepped its customer service up a notch this year. Not always being known for having the best customer service, the tech giant and creators of the Playstation, have realised they need to change. And they did just that. Firstly they have been giving more back to their gaming community by improving the support methods available to them and providing more free goodies to their loyal fanbase. For those using their more general products, Sony has expanded its customer service hours and staff available to make sure everyone that needs support gets it. Many people have already praised Sony for this incredible turnaround and the company plans to keep up the momentum into 2021
Following a lot of public criticism, scandal and major issues with license issues, Uber had to claw its way back into public favour. And they have tried to make 2020 the year they bring it all back. They started off by improving the customer safety features available during a ride. Customers now have more control over their rides and greater tracking potential. This also works both ways towards the drivers too. They now have more control over what jobs they take and greater safety features for themself. On top of all this, Uber has improved their general customer service facilities. They are investing more money into creating a stronger customer service team that are available to customers at all hours of the day.